These Terms and Conditions govern your use of the RawHQ website and your relationship with RawHQ. Please read this page carefully. If you do not accept the terms and conditions stated here, please do not register for or use the Site. RawHQ may revise these terms and conditions at any time by updating this posting. You should visit this page periodically to review the terms and conditions because they are binding on you. Please note that to make a purchase on the Site, you are required to register as an authorised user on the site.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS
- Registration, Password and Security
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us of any changes to the information that you provided when registering by updating your personal details. If information is not updated and delivery occurs to the incorrect address, then a redirection fee will be charged.
When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately.
If RawHQ Limited has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account.
- Promotional offers
Certain offers are only available for a limited period and while stocks last. If your order is received after the offer period or the goods are no longer available at the offer price, we will notify you before we dispatch the goods.
There is no return or refunds on promotional offers.
- Intellectual property
The content of the Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from RawHQ.
Unauthorised use of the material may violate copyright, trademark and other laws. If you violate any of these terms, your permission to use the material automatically terminates and you must immediately destroy any copies you have made of the material.
No licence is granted to you in these Terms and Conditions to use any trademark of RawHQ including, the trademark RawHQ .
- RawHQ liability
This website is intended to provide general information only in relation to particular products and medical conditions. This information has been collated from the product manufacturer and reflects their views, which may not be the views of the general medical profession. The information contained on this website must not be used for the purposes of diagnosis nor for choosing appropriate treatment and is not intended to be a substitute for the advice of a qualified medical practitioner whom you must consult about any issue or medical concern that you may have.
RawHQ uses all reasonable efforts to ensure the contents of the website are accurate and up to date and that the website is available 24 hours a day. However, the material may contain inaccuracies or typographical errors, and RawHQ makes no representations about the accuracy, reliability, completeness, or timeliness of the material software or links. Changes are periodically made to the website and may be made at any time. The website may be unavailable or access may be interrupted from time to time due to technical failure.
The website and material are provided on an as-is basis and RawHQ makes no warranties of any kind. All warranties, terms and conditions are excluded, to the fullest extent permitted by law.
- Advertising and Sponsorship
Part of the Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
- Links to other sites
The website may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by RawHQ of the contents on such third party sites. RawHQ is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which RawHQ makes the products available to you (“Product Terms”).
All orders shipped within New Zealand are inclusive of GST. Products sent outside New Zealand may incur duty and other countries VAT taxes and the purchaser is responsible for these additional costs. If you place an order outside New Zealand, where the goods may be subject to tax/duty and you refuse to pay the tax/duty and/or any other charges on delivery or attempted delivery of goods ordered, resulting in the goods being returned or destroyed, RawHQ will not refund the goods or shipping charges.
Payment is made strictly with the order. All prices are subject to change without notice.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.
The purchase contract is made on ordering and paying for the goods and delivery. You will be charged for the goods and delivery when you place your order. There will be no contract of any kind between you and us until you have purchased the goods. Up until payment, we may decline to supply the goods to you without giving any reason. At the moment the goods and delivery are paid for (and not before), a contract will be made between you and us.
Delivery of Products
- a) We will arrange for delivery of the products you order by the method and to the address which you specify in the checkout procedure. However, if you choose the wrong option ie choose a flat rate when there is an RD address involved then we will charge the additional fee to ensure the products are delivered to you.
- b) Delivery within New Zealand is by courier and takes between 2-5 working days if the product is in stock.
- c) We do not deliver to P O Box addresses and all orders are delivered by a signature required signature. Without a signature, your item cannot be claimed if it goes missing or is damaged.
- d) Delivery is within New Zealand only. We do not export or deliver outside New Zealand.
Returns of items
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. Products can be returned if they are damaged within transit and it has been approved by the delivery company that damage has in fact taken place.
We do not accept returns if you have simply changed your mind. As long as the product has not been opened and the factory seals remain unbroken, we will consider a credit but please note there is a 30% return charge which will be deducted from your credit. We do not take back any product that has been used, so please choose carefully!
Customer service is available by email
If for any reason you are unhappy with any product you have purchased from us, you must notify us within 7 days of the purchase date. Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods.
Warranty claims will be honoured if
- a) the warranty form has been registered with the manufacturer or warranty holder
- b) a proof of purchase is required with all warranty claims
- c) RawHQ must be advised of any warranty claims and will advise procedure at this time as each manufacture has a different warranty process
- d) Upon instruction from RawHQ, if you are requested to return the product then you do so at your cost.
- e) Depending on fault or damage, parts may be required. This can take up to one month if the parts are to be sent from overseas and the product is to be repaired. We will fast track this as quickly as possible but sometimes this is outside our control.
- f) should the technicians not find fault with your product, or the product has not been used as per manufacturers instructions, then the repair costs are your responsibility and not covered by warranty. The product will be returned when these costs have been met.
Cancellation and changes
Please notify cancellation and changes to your order by using our using our email form. If your order has not been processed then it will be possible to cancel or amend the order as requested. However, if the order has been processed and despatched, then additional freight charges will apply for additions to the order and cancellations are not possible. Please note that the shipping fees will not be refunded.
Cancellation of all orders will incur cancellation processing fees. These fees will be advised when the cancellation is processed.
You can pay by any Mastercard or Visa credit card, debit card or Direct Deposit. Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Payment must be given at the time of placing your order.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items unless you have chosen the incorrect shipping option.
Please note that all prices displayed on this website are in New Zealand dollars (NZD).
If you have an order query, please e-mail us at
Customer details are not passed on to a third party unless required by law. Data collection is for RawHQ’s use only.
Information on the Website
The information provided on this website does not seek to diagnose a disease or to replace medical advice. Proper medical advice should be sought in the first instance. Please exercise caution when taking nutritional supplements and herbal remedies, if the products you wish to purchase have been recommended by your practitioner, it is important to disclose your full medical history and current medication details to avoid potential contra-indications. Please ask your Doctor or Natural Health Practitioner for advice.